How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...
WABAN, Mass., May 16, 2017 /PRNewswire/ -- Temkin Group announces the launch of a new division, the Customer Experience (CX) Institute (CXInstitute.com). This new unit offers online training that ...
Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX
NEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of predictable conversational AI, today announced the launch of Syntrix, a groundbreaking simulation and ...
In this edition of CMSWire TV's Beyond the Call, Dom Nicastro, editor-in-chief at CMSWire, is joined by Marietta Silva-Allison, principal leader of customer experience at Intuit TurboTax. Marietta ...
Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. When our team at Nextiva recently examined the state of customer experience efforts in the ...
Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX
Brands are now able to quickly scale customer-facing AI agents with confidence and verify live agent readiness across CX NEW YORK, March 3, 2026 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading ...
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