We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our ...

With all the hype around AI, it’s easy to forget that, no matter what industry you’re in, every interaction is ultimately in service of humans. And when we operate from this principle, we can see how ...

Salesforce has its Trailblazers, but Zendesk has its Trendsetters. What both have in common is a long term focus on Customer Experience (CX) and now in Artificial Intelligence. In the case of the ...

In the Customer Experience (CX) sphere, many companies expect that using AI-powered agents to answer customer service calls will allow them to reduce the number of people they have to employ in their ...