The organizations most confident in their accessibility programs are often the ones with the most significant gaps.

Accessibility problems rarely announce themselves. They show up quietly, in the form of a customer who can’t complete a purchase, a reader who abandons a page, or a form that never gets submitted. For ...

The holiday shopping season has always been retail’s high-stakes sprint. Six to eight weeks of peak traffic can account for nearly 20% of annual sales, according to the National Retail Federation, ...

Every spring, two teams convince themselves they've outsmarted a system too complex for any single solution to solve. Team one is huddled around the office printer, studying seed matchups and debating ...

Metro has “serious and multiple barriers” for riders with handicaps, according to a new academic paper. A case study presented at the Human Factors and Ergonomics Society’s annual meeting in Las Vegas ...