I was reminded of this quote (one of my all-time favorites) during our company’s strategic planning retreat last week. We were doing a review of our "accountability chart." “What the heck is an ...

When Michael Lerner holds a mirror to his organization, the reflection he sees is perhaps not that of a typical real estate developer. “We don’t think of ourselves as homebuilders,” says Lerner, ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...