Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Call Routing Software Market Recent Development: Recent developments in the Call Routing Software market have seen a surge in technological innovations to address emerging challenges in customer ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...

VitalPBX integrates with Kolmisoft's MOR Softswitch, creating a powerful solution for VoIP providers to manage advanced call routing and carrier-grade billing. The synergy between MOR and VitalPBX ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Cadbury Schweppes has ditched its old Siebel-based analogue call centre solution and standardised on a more advanced platform with call-routing and a SAP database. The global food, beverage, and ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

BARCELONA, Spain, Feb. 28, 2017 /PRNewswire/ -- (Mobile World Congress) — First Orion and NetNumber announced today a joint solution that empowers carriers to protect landline, voice over IP (VoIP) ...

Both Carriers and Their Subscribers Can Customize Call Protection for Landline, VoIP and Wireless Services BARCELONA, Spain, Feb. 28, 2017 /PRNewswire/ -- (Mobile World Congress) — First Orion and ...