In 2026, enterprises will be expected to automate processes that involve judgment, negotiation, compliance interpretation, ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Big-data company Informatica LLC is jumping into agentic artificial intelligence at the deep end, unleashing a wave of new AI agents aimed at helping companies automate some of the most laborious ...

As companies expand their AI agent fleets, they’re discovering that managing them presents a new set of challenges. Microsoft aims to address those issues with Agent 365, a platform it launched at ...