Apple released urgent iOS updates, including iOS 12.5.8 for older iPhones, after emergency-call issues in Australia and a 2027 certificate deadline.

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a human. All things considered, this is a good move.

Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple would soon launch a ChatGPT-style AI assistant for Apple ...

Most Apple customers have learned to be cautious about messages claiming to come from the company’s support services. It’s vital to check URLs and email addresses for small discrepancies, scan the messages themselves for spelling mistakes, formatting ...

Apple needs an IT Knowledge API. It gives device management service vendors official support data to power accurate, real-time AI tools.

A scam trying to steal Apple Account data uses a genuine but inauthentic request for support, real Apple alerts, and precise timing to make a fraudulent attack look like official help. Here's what it looks like, and how to protect yourself. An automated ...

Apple announces new software for its devices once a year, at the World Wide Developers Conference. That took place on Monday, June 10 and it confirmed precisely the reports that had leaked ahead of time. But while there were many new features announced ...

In late 2023, Apple finally added RCS support for the iPhone. RCS – or Rich Communication Services – is a communications standard for messaging, supported by most Android phones, offering features like group chat, high-res image and video sharing, and ...