It is high time to address the elephant in the room. Invoices don’t kill auto repair shops. Bad invoicing processes do. Delayed bills. Confusing line items. Customers are questioning charges at the ...

I need your help with an insurance claim. I recently damaged a car I had rented through Enterprise while I was in Germany. In a nutshell, my car insurance company has been requesting a repair invoice ...

Michael Roehricht needs a repair invoice from Enterprise to file a claim with his car insurance company. Why won't the company send him the paperwork? Q: I need your help with an insurance claim. I ...

In a recent analysis of 73 auto repair invoices, state regulators turned up deceptive add-ons in a majority of cases. The problem, officials say, isn’t what shops charge, but that consumers often ...