On June 29, Florida Governor DeSantis signed into law CS/SB 1120 which amends Florida law to impose new limits on the use of “automatic dialers.” The law is effective today, July 1. The new law ...

A bill was recently introduced in the Oklahoma legislature that would impose new limits on the use of automated dialing systems. If enacted, the bill would become effective November 1, 2022. Titled ...

The return on investment is expected to only be a couple months for the new interactive automated call system for the Jamestown Board of Public Utilities. On Monday, the board passed a resolution to ...

The Supreme Court issued a ruling earlier this month that may allow companies to skirt the Telephone Consumer Protection Act (TCPA). A Supreme Court ruling earlier this month on a key consumer rights ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

On June 29, Gov. Ron DeSantis signed into law a bill enacting substantial changes to the Florida Telemarketing Act. The governor's signature on the bill follows the unanimous passage by the Florida ...

BALTIMORE (WBFF) — BGE is experiencing technical difficulties with its automated call line possibly leading to customers facing longer than usual waiting times or receiving a busy signal. The gas and ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...