Most business software doesn’t talk to each other the way it should. Your sales team updates Salesforce, your support reps live in Slack, your project managers track work in Jira – and somewhere in ...

Mesirow Financial has announced a technology and fiduciary automation solution for broker/dealers (B/Ds) to help with their fiduciary management. Cetera Financial Group has signed on to become the ...

The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...

RALEIGH, N.C.--(BUSINESS WIRE)--Red Hat, Inc., the world's leading provider of open source solutions, today announced the general availability of Red Hat Ansible Automation Platform Service on AWS as ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

Invoke Public Sector will provide federal agencies with intelligence automation as a service under a five-year Small Business Innovation Research program contract ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

Dublin, Jan. 28, 2026 (GLOBE NEWSWIRE) -- The "Automation as a Service Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031" has been added to ResearchAndMarkets.com's ...

LONDON--(BUSINESS WIRE)--The intelligent automation landscape in Europe continues to evolve, marked by rising technological sophistication, intensifying competition and accelerating service and ...