With AI handling routine tasks, back-office professionals can also be freed up to enhance client relationships by providing personalized support and responsive service by staying current on ...

Alan Pelz-Sharpe is the founder of the research and advisory firm Deep Analysis. He is also co-author of the book "Practical Artificial Intelligence—An Enterprise Playbook." ...

Forward-thinking firms are reimagining the back office. By centralizing support functions, adopting technology, and making data-driven decisions, they are creating scalable, flexible, and resilient ...

NICE Systems (NASDAQ: NICE) recently launched NICE Robotic Automation, an innovative solution that uses software robots to automate routine back office processes to help improve operational efficiency ...

Liberate, an AI startup automating insurance operations, has raised $50 million in a round led by Battery Ventures as it looks to scale its agentic deployments across carriers and agencies globally.