Outside of a complete computer meltdown, there’s probably only one thing computers owners fear more: calling technical support. Known to make the toughest of hombres break out in a cold sweat, and ...

We don’t need new technology; we need to use the technology we have better. I just got off the phone with a technology support operation. As most of you know, the automated telephone systems are built ...

Tech support scams have risen significantly in recent years. According to the Internet Crime Complaint Center, consumers and businesses lost almost a billion dollars ($924,512,658) to tech support ...

Call for Help: The Best PC, Phone, and Tablet Brands for Tech Support Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

When it comes to consumer scams, rip-off ploys have their seasons – and both the Federal Trade Commission (FTC) and the Identity Theft Resource Center (ITRC) say that the U.S. could be entering a high ...

A botched mail-server upgrade reminds me to always have a workaround and not to expect tech support to work miracles. Dennis O'Reilly began writing about workplace technology as an editor for ...