Over the last five years, companies like Microsoft, IBM, Google, and Amazon have delivered amazing chatbot frameworks, providing tools like Microsoft Bot Framework, IBM Watson Conversation, Google API ...

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A lot of chatbot projects in regulated sectors, especially financial services, have reached the realisation that Natural Language Processing (NLP) has severe limitations compared to the unabated hype.

Software is going beyond storing and retrieving unstructured information by using NLP to improve user experiences, manage complex information, enable chatbot dialogs, and perform text analytics Most ...

NEW DELHI: Customer-facing companies using chatbots and voicebots as a substitute to human interactions since the outbreak of the coronavirus pandemic, saw higher efficiency and productivity, as per ...