In today’s digital business landscape, automation plays an increasingly important role in enhancing customer experience (CX). Leading organizations are counting on customer experience automation ...
A CX dashboard is a vital ingredient of any CX program. Adopting a CX dashboard can vastly improve engagement of staff and executive sponsorship. Identify your audience. Knowing what customer ...
James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...
TROY, Mich.: 15 July 2024 — J.D. Power, a global leader in data analytics, today announced the J.D. Power Mobile App Platform Certification—Banking SM to recognize mobile app technology platform ...
Gregory & Appel Insurance (G&A), a nationally recognized independent insurance and risk advisory firm, announced a strategic evolution of its service model by implementing new vertical practices, each ...
Taking a service-based business to the next level requires entrepreneurs to make decisions with longevity in mind. From designing flexible systems and developing current and new talent to maintaining ...