Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

As technology and competition disrupt industries, service is starting to separate winners from losers and ushering in what some have called the “age of the customer.” Across industries, research shows ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

We often write about the growth of law practice automation and new forms of legal technology. It's certainly true that in the legal realm, robots are ascendant. But this trend is coupled with another ...