Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

Mismanaged conflict in the workplace can lead to decreased productivity, low morale, and even turnover. Implementing effective conflict resolution strategies can transform potential setbacks into ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. When a dispute arises, often the best course of action is assertive communication that ...

Relationships become stronger, more enduring, and closer through conflict resolution. Conflict cannot be resolved if anyone feels criticized, blamed, devalued, shamed, or humiliated. Plan on frequent ...