The real challenge for most organizations is operationalizing the data that already exists and making it usable for AI at the ...

More than 25% of contact centers suffer from data overload -- and an even higher percentage of service reps who have access to customer information don't use it to the fullest to support calls, ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

In a sky-high security slip-up, KLM Royal Dutch Airlines has admitted to a data breach where fraudsters sneaked into a third-party system, exposing customer details like names, contacts, and Flying ...

Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...

What happened in the Qantas data breach? On June 30, 2025, Qantas found unusual activity on a third-party customer service platform. Hackers broke into this system and took personal information, such ...