Broadcast Electronics has hired Jon Foreman as customer service engineer for the company’s digital studio line. He comes to BE after a 20-year career in radio studio engineering, having most recently ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

When was the last time you spoke to a customer? Or better yet, when was the last time someone from your engineering team spoke to a customer? Ask that question to engineers in your organization and ...

“Cracking competitive exams like Joint Entrance Examination and Birla Institute of Technology and Science Admission Test opened doors to BITS Pilani, one of India’s premier engineering institutes,” ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...