Effective relationships may be the most significant key to obtaining desired results in a diverse, complex and interconnected business world. Executive leadership often looks to human resources to ...

Words, especially those used by national leaders, make a difference. The words that President Trump used in three “tweets” on, Sunday, July 14,th were especially divisive. This is what he said: “So ...

A recent decision by a Massachusetts Appellate Court reinforces that every word in an insurance policy has meaning, and that one word can make all the difference. In Phoenix Baystate Constr. Co., Inc.

About five years ago, I published a book called Magic Words. "A whole book?" some wondered. "Why can't you just give me a list?" Because the words aren't where the real magic lies. And yet, the media ...