Dear Faculty Relations: I’m fielding student complaints about a faculty member’s tone in the classroom. I’ve known this colleague for years and I really value them, but sometimes there’s a disconnect ...

For years, possibly centuries, smart people have been teaching us the difference between intent and impact.* When I speak, I may intend one thing but what matters to you is how you receive what I say.

Is intent more important than impact, or is it the other way around? Learn what we must focus on as leaders to create spaces that are safe, welcoming and inclusive, both in our personal and ...

Does your company test every feature you release into production? How about 50%? From our candid conversations with our enterprise customers, we found that many companies do little to no functional ...