How the best leaders—from Steve Jobs to Howard Schultz—know exactly when to stop listening and start making decisions.

Commentaries are opinion pieces contributed by readers and newsmakers. VTDigger strives to publish a variety of views from a broad range of Vermonters. Commentaries give voice to community members and ...

Have you ever met a doctor who could use some pointers in communication? Or a few lessons in empathy? Nine years ago, Kimberly Kopecky, M.D., MSCI, was hoping to gain expertise in just those topics.

What looks like a straightforward interaction is actually a precise setup built on predictable cognitive patterns. The trick leverages attention misdirection and procedural symmetry to disguise its ...