ROCHESTER, N.Y. Not a lot of us still have a good old-fashioned phone line, but those who do continue to report long delays in getting their lines fixed when they run into issues. Eric Norden is what ...
ROCHESTER, N.Y. — It’s not just RG&E customers furious about customer service issues, another utility in Rochester is feeling the heat too. News10NBC has taken an increased number of complaints about ...
Her 98-year-old mother-in-law, who lives alone, relies on phone service for a medical alert system. When the older woman's phone service went down, Olson said Frontier representatives acknowledged it ...
Dissatisfied Frontier customers will be allowed to pursue refunds for poor phone service as part of a legal settlement agreement between the Minnesota Department of Commerce and the Connecticut-based ...
BRANCHLAND, W.Va. (WSAZ) - Neighbors in the Branchland area of Lincoln County say they have been without Frontier phone service for more than two weeks, ever since strong storms ripped through our ...
The Minnesota Department of Commerce has launched another investigation into Frontier Communications, focusing on its billing and customer-service practices. The Commerce Department said Thursday it ...
"My home was effectively cut off from contact with the outside world." Scores of reports, begging the state for help. Elderly residents scattered across rural Wisconsin, dependent on their landline ...
Editor's note: Originally published on June 28. The Pennsylvania Public Utility Commission (PUC) plans to hold a hearing on Wednesday in George A. Smith Middle School in Eden Township to gather ...
AT&T and Frontier have let their copper phone networks deteriorate through neglect since 2010, resulting in poor service quality and many lengthy outages, a report commissioned by the California state ...
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