Retrieval-augmented generation breaks at scale because organizations treat it like an LLM feature rather than a platform discipline. Enterprises that succeed with RAG rely on a layered architecture.

A duplex speech-to-speech model changes the premise: The intelligence layer consumes audio and produces audio directly. The model can attend to what was said and how it was said—content and delivery ...

While it’s easier than ever to deploy automation, it’s much harder to ensure those early investments won’t hold a company back as it scales.