Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government’s disillusionment with the way that governmental ...

IT can no longer deliver services based on technology fiefdoms or silos as it has in the past. This practice is dead. Organizations that refuse to accept it will either dissolve, get outsourced, or ...

A survey released last week shows two-thirds of some 80 companies that have deployed an IT Infrastructure Library say they feel the process changes are delivering IT performance improvements, but most ...