REDWOOD CITY, CA--(Marketwired - Feb 16, 2017) - Agiloft, a trusted provider of business process automation software, announced today they will be a Silver Sponsor at "Pink17," the 21 st Annual ...

REDWOOD CITY, CA--(Marketwired - Nov 1, 2016) - Agiloft, Inc., a leading provider of agile business software, today announced it has received PinkVERIFY certification from Pink Elephant for 11 IT ...

Software testing and IT governance software vendor Mercury continued its acquisition push yesterday, announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

LiveTime, a company that specializes in applications for service management, has developed a version of its software as a native app for Google Android. Available in Google's marketplace, Google Play, ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ...

If there is no need to complicate matters and your business needs a more pared down helpdesk solution, choosing one with a simple approach to customer support, like Desk.com or Freshdesk, might be a ...