The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

The IT Infrastructure Library, or ITIL, turns 20 this year after launching in 1989 in the U.K. Now American IT departments and vendors embrace the best practice import. IT management practitioners ...

Ohio State University is using the ITIL service-management framework to help IT maintain its customer focus and improve key operations. When Bob Gribben, director of service operations in the Office ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating ...

As the ITSM sector has evolved, ITIL framework has become universally accepted as the best way to ensure ITSM tools are implemented in a manner that delivers immediate value, while also ensuring that ...

That's the question recently put forth by Gareth Daine, who quizzed some 25 industry experts and observers on whether the two methodologies clash, or are compatible. ITIL, originally known as ...

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...

As IT becomes increasingly automated under the new data center architecture, more companies are embracing best-practices procedures outlined in formal IT frameworks. At stake are service quality, ...