Why is integrated service delivery, leveraged by technology, so hard to do? It's not a problem with the IT, any CIO will tell you. Rather, the trouble lies in the political challenge of rewiring a ...

Since the creation of a unified Department of Housing and Human Services (HHS), Boulder County, CO has been a testament to the benefits of holistic human services delivery. Through its integrated ...

Research over the past 10 years has shown that the federal government funds over 40 employment and job-training programs across a host of federal agencies. 1 Several programs provide broad services to ...

A Virginia-based consultant on Monday pitched the merits of combining workforce and social services programs to provide what he called an integrated service delivery model and a "one-door" approach to ...

It changed our personal and social lives. It changed how we interact with colleagues and customers. It changed how employers and customers expect work to be delivered. 2021 will bring more of the same ...