Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...

Technology vendors today are bringing customer interaction analytics systems and agent coaching/training systems together to identify problems during interactions and then guide agents in real time to ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...

London-based startup Embeddable, whose software makes it easy to embed interactive, customer-facing analytics within any application, said today has closed on a €6 million ($6.28 million) seed funding ...

NLP Augmented Analytics is the ability to have a conversation with the system, have it understand your questions, and even anticipate and enrich your queries as it learns about your interests, e.g., ...

BOSTON--(BUSINESS WIRE)--The US interactive security market grew 9.3% year-to-year in 2020 to 15.6 million residential subscribers despite the onslaught of the pandemic which severely limited ...

COVID has been a boon for remote work and technologies that support it. Zoom, for instance, has more than doubled its stock price. But when it comes to enabling data analysts and data scientists to ...