There are more than 13 billion Internet of Things (IoT) connected products deployed with the potential to behave as customers and Gartner forecasts that number will rise to 15 billion by 2028. CEOs ...

Machines are gradually taking on activities of human customers such as research, negotiations and user reviews. The rise of the AI customers marks a shift from machines as passive tools to active ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

This pulls markets closer to the conditions of perfect competition. As information asymmetry shrinks, products commoditise faster, and revenue that depends on passive customer behaviour comes under ...

Fast Retailing, the parent company of Japanese clothing store Uniqlo, deployed the new self-checkout tech earlier this year. It came to national attention through a recent Wall Street Journal visit to ...