Automakers including Ford, GM, Toyota, Tesla, and Rivian are expanding mobile servicing programs that deliver maintenance and certain repairs directly to customers. Originating with Lexus’s 1990s ...

Forbes contributors publish independent expert analyses and insights. I write about the auto industry and its impact on almost everything. Auto dealers who are adding mobile service to their offerings ...

Excellence Peterbilt’s mobile service trucks are outfitted with bodies that serve as mobile workshops and carry a large inventory of parts. Mobile service was among the top two revenue sources in ...

People have shown they’re amenable to have meals, books and clothing delivered to their homes. Increasingly routine services for cars and trucks at a consumer’s home is occurring. “It’s becoming much ...

When she was hired by Tesla on a six-month contract in 2017, Denise Leleux didn't have a specific job title. But she was given a mission: Improve the customer experience at the electric vehicle ...

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