Velma 2.0, Modulate’s voice understanding ELM, proves the potential of ELMs by outperforming the leading foundation ...
The startup, which has a long history of developing AI for live chat moderation, today announced its first Ensemble Listening ...
Modulate's Ensemble Listening Model is a new AI architecture optimized for accuracy, transparency, and cost in voice interactions.
Artificial intelligence has advanced rapidly, yet one area has remained consistently difficult: truly understanding human ...
Customer Experience as a Key Factor Customer friction has emerged as a hidden cost of fraud prevention. Nearly half (44%) of respondents cited complaints about cumbersome verification processes as the ...
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