Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

SUNNYVALE, Calif., Feb. 09, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

MOGLINGEN, Germany - (NewMediaWire) - July 9, 2024 - Gartner (R) has released the "Market Guide for Customer Service Knowledge Management Systems", listing USU as one of the Representative Vendors. We ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

GUEST OPINION: In today's fast-paced business environment, an effective knowledge management system is crucial for storing, sharing, and managing an organization's collective expertise. It enhances ...

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...

Gartner® has released the "Market Guide for Customer Service Knowledge Management Systems", listing USU as one of the Representative Vendors. We feel the report provides a comprehensive guide for ...