When Product Lifecycle Management (PLM) vendor PTC bought ServiceMax at the beginning of last year, one of the stated aims was to join up data from product design and engineering stored in PLM ...

Leading field service management solution delivers new GenAI capabilities to service organizations to increase technician effectiveness Reschedules appointments, automates manual tasks, reviews asset ...

One of the most enduring problems in field service is knowledge transfer. Experienced technicians who have been around a long time have seen it all, but many of them are approaching retirement — or ...

Agentic AI advancements in ServiceMax AI accelerate work order execution and enable improvements in first-time fix rates Agentic AI advancements in Servigistics expand AI-driven intelligence for ...

When Athani Krishna co-founded ServiceMax nine years ago to provide equipment manufacturers with a cloud-based software platform to manage fleets of field technicians and work orders, he says most ...