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Chuck Leblo is the Founder and Chief Strategist at Interact One. His focus is on strategy, critical thinking and problem solving. Customer acquisition refers to the process of gaining new customers.

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

The past few years have dramatically changed much of how companies do business. Although many are still sorting out what those lasting impacts might be, it’s clear that a host of customer expectations ...