'A small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update,' Microsoft said, so it will replace the 2-in-1s. I'm PCMag's ...

Users affected by bothersome screen flickering on Microsoft's Surface Pro 4 tablet are about to get some help. The Redmond, Wash.-based company said that it will replace "eligible" Surface Pro 4 ...

The company couldn’t find a software or firmware fix The company couldn’t find a software or firmware fix Microsoft is formally launching a replacement program for Surface Pro 4 devices affected by ...

Microsoft will issue free replacements for Surface Pro 4 units with flickering screen issues, after previous software and firmware updates failed to fix the problem. The decision by Microsoft to ...

Since Microsoft released the Surface Pro 4 in 2015, many owners have wrangled with a maddening screen flicker. Two and a half years later, Microsoft still can't fix the issue on "a small percentage" ...

is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. “We have investigated claims of screen cracking on Surface Laptop 3 and have ...

Microsoft is offering free repair services for Surface Laptop 3 units with a fractured screen due to a "hard foreign particle". The issue surfaced around three months after the device was launched. In ...

In mid-Feb ZDNet's Mary J Foley wrote about Microsoft looking into the unexplained cracks appearing in Surface Laptop 3 screens. A small number of users were complaining their products had suffered ...

Update 11 May: As well as confirming the issue by replying to users experiencing issues with cracked Surface Laptop 3 screens, Microsoft has is referring users to a dedicated support page: "We have ...