Most students entering higher education today have some experience with consumer technology, and so use that experience as a yardstick for campus tech. A new survey from the online publication Inside ...

How AI Solutions Can Impact the Student End-User Experience DeVry University applies an iterative and holistic approach to integrating artificial intelligence into the classroom, with a focus on how ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Because of AI, so much has changed in the way companies do ...

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...

As a leader in media, communication, and information education and scholarly and creative work, the College of Communication, Media, Design, and Information (CMDI) is dedicated to fostering a secure, ...

The Experience Group President and CEO Tom Larance discusses how technology and hospitality can work together in amenity ...

As our industry continues to grow, one of the most exciting prospects to me is the ability of clearing firms to step into a more prominent role in helping clients, broker/dealers, and advisors ...