Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott, the ...

Suffering through any sort of appliance malfunction is an inconvenience, but you can survive. Dishwasher on the fritz? Go old school and fill up the sink. Washer or dryer problems? Take a trip to the ...

After 10 years in print journalism, Nick transitioned to the home improvement space. He has specialized in maintenance, mortgages, home warranties, moving, car shipping, home security and more for 7 ...

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? QUESTION: We had a Sears technician come to our home ...

Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help? Question: I need help ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

Q: My parents bought a refrigerator in 2012. The Electrolux refrigerator had a problem and needed to be repaired about eight times. Finally, in late 2017, it had to be replaced because it was deemed ...

Ellen Lyons’ two-year-old LG refrigerator makes loud noises, and the company’s technicians can’t fix it. Should LG refund the money she spent on the kitchen appliance? Question: My husband and I ...

Appliances can be expensive so when they break, it can be irritating. Many people pay for extended warranties, but as one woman found out, sometimes those warranties do not make it any easier to get a ...

Families diagnosed with food poisoning. These are just a few of the hundreds of refrigerator complaints consumers have filed in recent years with the U.S. Consumer Product Safety Commission, which ...

Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this? Q: I recently bought a ...