Your business can't expand without customer loyalty, so it's crucial to create a smooth, efficient user experience on your ...

An old business mantra says that "the customer is the king." I don't think the customer is the king. My belief is that a balanced and fair working relationship where no one is the king, and both ...

I am the CEO of NovelVox, an AI-enabled contact center solution provider. I help organizations deliver impeccable customer experience. The idea of being loyal to a brand seems counterintuitive. After ...

Even if you have the best products in your industry, bad customer service can kill your business. Customer service isn't the same as selling; it's about how you handle your customers, answer their ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...