Leaders from across the Greater Washington region, including elected officials, business executives, philanthropic organizations, and higher education institutions, have joined forces to create ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Marjorie Powell, AARP's CHRO, is a member of BI's Workforce Innovation board. Powell says creating a collaborative learning environment is key to helping employees adapt to AI. This article is part of ...

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Database software giant Oracle Corp. said today it’s pushing even further into the healthcare industry, adding new workforce management capabilities to its Oracle Fusion Cloud Human Capital Management ...

A conversation with Babson professor Tom Davenport on the democratization of digital transformation. New AI technology enables anyone to become a programmer — opening doors to faster analytics and ...

From the Great Resignation to the Great Rethink and now the Great Reset, companies have seen—and continue to experience—major workforce challenges over the past two years. At the same time, companies ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Artificial intelligence (AI) has made a significant impact in the last few years, and AI has the potential to significantly impact the next generation of workers in both a positive and negative way as ...