Send questions to R. Eric Thomas at eric@askingeric.com or P.O. Box 22474, Philadelphia, PA 19110. Follow him on Instagram ...
Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and properly used, scripts can guide team members as they ...
I’m a retired social worker. I used to help clients to write scripts to prepare for difficult conversations. I thought about ...
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