Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. You're looking for a CRM system for your company. But you're not ...

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Discover how Zoho CRM helps capital funding companies streamline deal flow, manage investor relations, and support startup ...

Zoho has added single sign-on support for its CRM (customer relationship management) application, a move that provides the capability across its entire suite of roughly 20 programs and sets the stage ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho today announced the launch of Zoho Developer, a program that provides independent software vendors (ISVs) and application developers the tools and resources ...

Many of my clients who are looking for a customer relationship management system ask me: is there a specific offering that works with Gmail? To answer that question, you have to define what "works" ...

Did you miss the latest upgrade from Zoho? Maybe you blinked -- in fact, you may have missed more than one. Zoho, the upstart provider of online Web applications, seems to be continually integrating ...

Online office applications have both their pros and cons. One of the most obvious of advantages is the potential cost savings in not having to deploy and maintain the software on a per-machine basis.

Both Zoho and Insightly are full-featured CRMs capable of handling all the everyday tasks associated with managing sales. Both companies have their roots in addressing the needs of small- to-midsized ...