As their small businesses grow, most business owners reach a point where they consider investing in customer relationship management (CRM) software. At the most basic level, a CRM solution can help ...

At its annual user conference in Chicago, Siebel Systems Inc. today debuted a fully Web-architectural version of its flagship customer relationship management (CRM) software. Users and analysts said ...

E-business applications vendor Siebel Systems Inc. today began shipping Siebel 7, the latest version of its customer relationship management (CRM) software. The biggest change to the software is that ...

SAP AG has acquired Praxis Software Solutions and will integrate the company's Web-based CRM and e-commerce capabilities into SAP Business One, which targets small and midsized companies. Processing ...

Nutshell reports that cloud innovations simplify CRM implementation, enabling quick setup and user adoption for businesses of ...

With CRM software, you can determine who your most profitable customers are based on their purchase histories. The analytics tools can then enable you to generate reports detailing service times for ...

CRM options, both old and new. Find one that fits your practice. Every once in a while an idea for a software solution catches on and spreads from one software maker to others. Such has been the case ...

If you find yourself needing help understanding customer relationship management (CRM) software, you’re not alone. CRM software is an invaluable tool that helps small businesses acquire and retain ...

As the number of affordable, web-based CRM products increases, so too does the number of small businesses actively seeking out systems to manage interactions with both current and prospective ...