AKRON (Aug. 25, 2014) — I was reading a post by another blogger earlier this morning about some of the most horrendous customer service — or in these cases disservice — stories she had ever heard.

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Customer service and customer experience (often referred to as CX) are ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Assessment companies' poor customer support can block students from taking required exams. Inept customer service turns ...