Outgoing members of Congress are required to pass along ongoing constituent service information to their successors. Madison Cawthorn did not do that. His successor, Rep. Chuck Edwards, is now asking ...

For most of this year, caseworkers in Rep. Suhas Subramanyam’s office have struggled to get through to federal agencies, as mass layoffs rippled through the Trump administration. His staff was ...

Facebook designer Blaise DiPersia addresses the first Congressional Hackathon in the Congressional Auditorium at the Capitol Visitors Center December 7, 2011 in Washington, DC. (Photo by Chip ...

New U.S. Rep. Chuck Edwards of North Carolina says the office of his predecessor, Madison Cawthorn, left Edwards' staff unaware of pending constituent requests and government casework before Cawthorn ...

The inexorable growth in casework is stopping MPs from fulfilling their other roles. Alice Lilly sifts through the inbox looking for what might be done to relieve the pressure None of this is new.

"Can I just stop you there for a second? Thank you, no need to apologise – so can we just go over it again? OK, so you've got a problem with your neighbour. Sorry yes, with your neighbour's dog. Your ...