Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony ...

The idea of integrating systems is nothing new. IT departments have constantly struggled to link enterprise applications together in a way that enables decision-makers to have the data they need at ...

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NEW YORK--(BUSINESS WIRE)--Following 18 months of successful acquisitions and integrations, CDI (“Computer Design & Integration LLC”) announced today that it is continuing with its focus on growth by ...

The Security Think Tank looks at platformisation, considering questions such as how CISOs can distinguish between a truly ...

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