This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

The classic one-line definition of Knowledge Management was offered up by Tom Davenport early on (Davenport, 1994): “Knowledge Management is the process of capturing, distributing, and effectively ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...

Founders gathered at the French start-up incubator La Station F, an example of a community of practice. When Neil Armstrong walked on the moon in 1969, he carried a flag from the Explorers Club in ...

The community of practice (CoP) is an old idea for solving modern problems. In fact, CoPs are a fantastic tool for change management and the learning that goes with it. In this post and my next one, I ...