Review bombing is a practice in which many people (or a few aggrieved folks with multiple accounts) barrage a product, business or service with negative reviews, usually in bad faith. That can ...

Google explains how it keeps user-created reviews on Google Maps free of fraud and abuse in a new blog post and accompanying video. Like many platforms dealing with moderation at scale, Google says it ...

In April, I wrote about a mysterious new “restaurant review” website in which a “critic” was publishing hundreds of lists of Texas’ best places to eat. The website, which could not be traced to a real ...

The original iteration of Apple Maps relied mostly on data from partners. Over time, Apple has worked to bring more of the mapping experience directly under its own control, such as with the new ...

Google has today shared information about how reviews work on Google Maps. They have also introduced new content policies that safeguard the process of posting reviews for business profiles. The Maps ...

I believe for the first time, Google has provided more detail on how it handles review spam policy enforcement for Google Maps. The search company wrote a blog post, accompanied by a short video, ...

Google’s overview details why it might update its policies, how it enforces them and the role of machines and humans in content moderation. Google has published an overview of how Maps reviews work.