Having an unknown individual take over your computer and make changes to your system is traditionally the preserve of hackers. But no more — Dell is launching a service for its customers that will do ...

Dell computer owners willing to pay extra are assured of getting a "North American" tech support person when they call the manufacturer for help. "It's a great opportunity for people who have a number ...

Dell Inc. has brought some technical support work back to the U.S. after corporate customers complained about the quality of service they were receiving from workers in other countries, a Dell ...