Q: My parents bought a refrigerator in 2012. The Electrolux refrigerator had a problem and needed to be repaired about eight times. Finally, in late 2017, it had to be replaced because it was deemed ...

Q: I have a Kenmore Elite refrigerator, which I purchased in 2013 from Sears. It still works well, but the mechanism that allows you to dispense water and ice is broken. Christopher Elliott, the ...

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? QUESTION: We had a Sears technician come to our home ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help? Question: I need help ...

Working time: 1 to 4 hours depending upon the fix Total time: Full day Skill level: Beginner Project cost: Less than $20 When your refrigerator goes on the fritz, it’s a pain, especially if it’s not ...

A: You shouldn’t have to beg for a replacement refrigerator. When multiple technicians declare an appliance unrepairable under warranty, the manufacturer should step up and make it right — not play ...

Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this? Q: I recently bought a ...

Here at Wilson & Myers (based in Denver, CO), I have been working with high-end refrigerators such as Sub-Zero every day for ...