Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

In this article author Sachin Joglekar discusses the transformation of CLI terminals becoming agentic where developers can state goals while the AI agents plan, call tools, iterate, ask for approval ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Three years after his death during an altercation with an off-duty FBI agent inside Metro Center station, Troy Bullock’s family continues to seek justice — now in a $15 million lawsuit. The U.S.

Letter to Congress Cites Massive Energy and Water Consumption, Ratepayer Turmoil Washington – In a letter sent to Congress today, more than 230 national, state and local organizations from across the ...

There have never been more basketball stars from France. Two best friends saw it coming decades ago and are reaping the benefits. By Tania Ganguli Last spring, in his quest to become one of the ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Eric Jing is on a mission to shift people from just talking with chatbots to using AI as an everyday companion to get work done, all from one platform. That platform is Genspark Super Agent from ...

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...